FAQs
RETURNS/ EXCHANGES OF ITEMS
*Effective November 22, 2022
All items purchased are final sale, therefor we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of our production team.
If the product you received is deemed defective or incorrect, your order is eligible for a return or exchange.
Shipping: I placed my order, what’s next?
Orders placed during business hours will be processed within 24-48 hours and shipped accordingly. .
Orders placed on the weekend and holidays are processed on the next business day.
Tracking numbers are sent to you via email as soon as your order's label is printed. At this point, the shipping process has begun and the status of your tracking number will update as soon as USPS scans your order.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
God’s Masterpiece, LLC WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
DELIVERY FAILURE
If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.
PRICING
Prices for our products are subject to change without notice.
The price in which your order was purchased and confirmed for is final.
Prices will not be retroactively adjusted.